Executive Summary
This client is a rapidly growing Bank with 32 locations and more on the way. When they met ComAudit Services, they had recently migrated all of their branches from a traditional telephony environment to a Cisco VOIP infrastructure. ComAudit Services was tasked with reviewing the post transition environment and identifying opportunities to reduce costs and further streamline the services.

Key Challenges

Summary Billing and CD Charges – The area of greatest initial concern was the invoicing. There were 25 summary invoices all generating summary bill and CD charges. There did not appear to be any specific design to the current summary billing arrangement. Accounting was incorrectly applying payments and there was very little carrier cooperation. ComAudit Services worked closely with the primary carrier to migrate all invoicing to their on-line billing service. The bank was able to eliminate 100% of the extraneous charges and consolidate to one invoice with this carrier. ComAudit Services then worked with the bank to customize the invoicing around their particular accounting requirements. RCF Lines – One large challenge inherent in any VOIP migration is the proper re-routing of key telephone numbers. In this case, ComAudit Services discovered 33 numbers Remote Call Forwarded improperly. These numbers were able to be modified creating a cost reduction exceeding $ 2,500.00 per month. Inactive Voice and Data Lines – Through the use of our inventory management tool, ComAudit Services was able to isolate over 125 phone lines priced $17.83 to $19.24 monthly that appeared to have no usage and rang no answer when called. There were also several data circuits identified that were billing without usage. In addition there had been some restructuring that created circuits not billing properly. Confirming their need and eliminating services not required created a cost reduction exceeding $4,200.00 monthly or $50,400.00 annually. It also generated a carrier credit of $42,000.00. Toll Free Pricing Error – The primary toll free account had not been placed on the proper contract by the carrier. This resulted in approximate over billing exceeding $2,050.00 monthly or $24,600.00 annually. ComAudit Services corrected the problem and generated a credit of $32,388.04.

Additional Opportunities
Throughout the implementation phase of this project, the client was being exposed to the incredible power of our on-line Telecom Expense and Inventory Management System. (TEIMS) With new orders for services along with adds, moves and changes happening sometimes daily, it had become critical to put a management system in place.

TEIMS Enables Tracking, Troubleshooting & Planning

Place and track all adds, moves and changes through to invoicing using the on-line provisioning tool. As a result, there is massive time savings along with improved tracking and accountability with carriers. Troubleshoot issues at any location using our easy to access inventory tool. Quick access to information has proved invaluable at shortening the duration of trouble tickets with carriers. Accounting is also able to quickly and easily verify invoicing. Strategically plan Telecom changes and work with greater efficiency using the on-line Project tool.

Summation
As a result of the engagement with ComAudit Services our client was able to experience a cost reduction of approximate $20,000.00 a month. This was in addition to the significant soft dollar savings associated with the rollout of our on-line offering. New procedures were also implemented providing much greater simplicity and control over invoicing and order management. ComAudit Services was again able to turn a telecom challenge into a financial resource!

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